
Change Practitioners: Steal These 5 Plays from the CX Playbook
Change management has a lot to learn from customer experience. From journey maps to service recovery, CX has mastered empathy at scale. It’s time we stole their best moves.
Practical insights and real-world strategies to help you lead, scale, and sustain change. Whether you're new to change work or a seasoned pro, this tag is your launchpad for doing the work that actually sticks.
Change management has a lot to learn from customer experience. From journey maps to service recovery, CX has mastered empathy at scale. It’s time we stole their best moves.
ECM functions often disappear within 18 months—reorg’d, absorbed, or shut down. After seeing this pattern across roles and industries, it’s clear the discipline endures not through structure, but through the people who keep doing the work.
When you’re the only change lead on a major initiative, success isn’t about doing it all—it’s about scaling what matters.
What freelancers get right about change work, and what in-house teams can steal. Lessons from the edge of the org chart.
Change doesn’t fail because of frameworks. It fails when you ignore power, politics, and the people who decide what moves forward.
What does it mean to lead change with no team, no budget, and no backup? This issue dives into skeleton crew change work, why it’s more common than it should be, and how to survive it. Plus: AI’s true costs, predictive analytics, and credibility in action.
Turn your Slack or Teams channel into a learning lab. Here’s how to use ChangeGuild content as conversation starters for real-time team engagement.
Explore the hidden costs of treating change management as overhead, the environmental impact of AI expansion, and how practitioners can lead through shifting systems. This issue features deep dives, ethical insights, and practical guidance for building real capability.
Executives don’t need grief models - they need strategy. Learn how to reframe change conversations around adoption risk, alignment, and measurable impact.
ChangeGuild’s Triple C Value Prop—Content, Coaching, and Consulting—delivers real-world support for practitioners driving change where it matters most.
In a world where change is constant, Change Management as a Service (CMaaS) offers a flexible, scalable solution for organizations that need expert guidance without the commitment of full-time hires.
Scaling change management across an organization transforms change from a one-off effort to a continuous capability. Discover the key elements, best practices, and proven strategies for building a scalable change management framework that delivers lasting results.
Change management isn’t just about communication and training - it’s about driving revenue. Learn how to connect your change initiatives to financial outcomes and speak the language that executives understand.
Transform passive learning into active discovery. Master the Gallery Walk technique to showcase best practices, foster peer learning, and bring change management concepts to life.
Transform how you manage knowledge as a change practitioner. Discover how to build a powerful Second Brain - a digital system that keeps your insights, client notes, and best practices at your fingertips.
Change management is a team sport, and the best teams are built on a foundation of diverse skills. Learn how to create a high-impact change team that drives results.