Organizations are getting better at predicting customer behavior, but not better at responding to it. When insight outpaces authority and judgment, CX becomes reactive, automated, and transactional. Prediction alone does not create better experiences.
Revenue can look healthy while your business quietly drains your energy. Cash flow tells a more honest story: when money actually arrives, how long you float the work, and where stress becomes structural. Before you plan the year ahead, look at the patterns hiding behind your numbers.
If your business feels heavier than the work you do, operations are likely the problem. This article walks through simple, end-of-year fixes that reduce stress and make next year easier to live in.
When a decision is made without you, the instinct is to react fast and reassert control. This article explains why that impulse backfires, how to regain context, and how seasoned practitioners re-enter with credibility when the room has already moved on.
As AI reshapes hiring, performance, and workforce decisions, HR is increasingly left managing risk and employee fallout rather than shaping outcomes. Without early influence over design and use, HR’s strategic role is quietly being reduced to governance and enforcement.
Copilot meeting notes are inaccurate, inefficient, and oddly unhelpful. They capture what was said, but miss what mattered. This piece explains why AI summaries fall flat, how they create the illusion of alignment, and how practitioners can turn raw AI output into real clarity and direction.
The problem with AI at work isn’t accuracy. It’s abundance. When everything sounds reasonable, nothing stands out. The result is a workplace full of motion, artifacts, and very few actual decisions.
The company finally found the one collaboration tool to rule them all. Unfortunately, it’s joining five others still in use, while leadership continues to communicate exclusively via email. A satirical look at how “single sources of truth” multiply inside modern organizations.
Roles are harder to find and rates have dropped. Hope will not move your search forward. A reliable system will. This is a practical, numbers-driven approach to staying in motion, building pipeline, and creating opportunity in a tough market.
AI is entering the change office—not to replace the work, but to reshape it. As automation takes on drafting, analysis, and tracking, the practitioner’s value moves to interpretation, guidance, and trust.
Running solo doesn’t mean running on chaos. EOS helps you think like a founder, act like a CEO of one, and stay focused on the work that moves your business forward.
“All models are wrong, but some are useful.” In change work, that truth matters more than ever. The best practitioners don’t chase perfect frameworks—they adapt them, remix them, and use them to move people forward when clarity is scarce and complexity is constant.
Busy sponsors aren’t disengaged—they’re overwhelmed. Change success depends on helping them make the smallest, sharpest moves with the biggest echo. Redefine engagement, script micro-moments, and amplify their voice. Smart leverage beats constant access every time.
Your first executive briefing is not about slides; it is about signal. In just a few minutes, leaders decide whether you bring clarity or confusion. Learn how to prepare, frame your message, and handle questions with confidence to earn trust and credibility.
OpenAI’s Sora rollout flipped consent on its head, forcing creators to opt out of having their work used for training. It’s a subtle but sweeping power shift—one that redefines ownership in the age of AI.
Emotional debt is the hidden backlog of frustration and fatigue that quietly sabotages change. Left unaddressed, it compounds—fueling resistance, mistrust, and stalled transformations. Change leaders who name it and design for repair can turn trust into their most strategic asset.