Change leader, coach, and writer. Former Inc. 500/5000 founder. I help practitioners make change practical, human, and sustainable.
Change management is a demanding field, but building a resilient career is about more than just mastering the basics. Discover how to stay relevant, grow your expertise, and thrive no matter what changes come your way.
From first steps to seasoned strategy, cutover comms demand more than updates. This guide shows how practitioners at every level can steady the chaos of go-live.
The drive to “return value” every quarter rarely benefits the people who created it. As practitioners, we must ask: when does returning value cross the line into extracting it—and what role do we play in enabling that cycle?
'Help me understand’ sounds curious, but in change work it often masks a demand to defend. This piece unpacks the hidden power play—and shows how practitioners can reclaim the phrase as a tool for connection instead of control.
Being “nice” feels safe in change work—but it comes at a cost. When we smooth over conflict, delay hard truths, or prioritize approval over impact, we quietly erode our credibility and influence. True kindness means courage: telling the truth with care and leading with clarity.
Don’t wait for the perfect mentor. Practitioners need two personal boards of directors: one that fuels growth and one that protects the business of you. Together, they create the scaffolding for a resilient and sustainable career.
Not every project needs a full change rollout. If you’re solo or stretched thin, a “bare minimum” plan can still deliver results. This guide shows how to reduce confusion, build trust, and drive adoption with just enough change support to matter.
GenX change practitioners are feeling the squeeze as orgs flatten, AI encroaches, and the profession faces an identity crisis. Survival means reframing our value—not as “change management,” but as outcomes leaders can’t ignore.
Some organizations quietly accept burnout as part of their business model. When “resilience” is weaponized to mask systemic overload, change leaders can’t stay neutral—we must call it out and design for sustainable capacity.
Ghost jobs—roles posted but never filled—are fueling frustration across the job market. Surveys suggest up to 40% of listings fall into this category. For job seekers, it erodes trust. For leaders, it’s a lesson in credibility and alignment.
Agentic AI isn’t just smarter assistance—it acts. By automating handoffs, preserving context, and accelerating cross-functional workflows, it’s reshaping how work gets done. Leaders must design for trust, governance, and accountability in this new operating model.
Employees face an AI anxiety paradox—fearful of job loss yet hopeful for relief through personalization, inclusivity, and automation. Leaders and change practitioners must embed wellness and trust into AI strategies to turn uncertainty into opportunity.
Journey Mapping gave us empathy and structure, but it’s too static for today’s dynamic world. Journey Intelligence uses real-time data and AI to spot friction, guide adaptive nudges, and help change leaders design trust-driven experiences that evolve in real time.
Digital transformation doesn’t fail because of bad tech. It fails because culture, incentives, and leadership aren’t addressed. Practitioners must claim their role in tackling these human barriers — or risk watching expensive tools gather dust.
Tech giants are quietly cutting jobs as AI takes over core functions. This invisible restructuring isn’t a temporary correction—it’s a lasting shift that challenges leaders to balance efficiency with trust, culture, and resilience.
Recognition is slipping—weekly praise from managers fell from 29% to 19%. Delayed acknowledgment erodes trust, drives turnover, and slows adoption. Loyalty isn’t built on perks, but on timely thanks that show people their work matters.