Being an observer in a workshop can feel like walking a tightrope. Speak too much and you disrupt the flow. Say nothing and your value disappears. This guide shows how to move from observer to contributor with intent, timing, and impact.
This year-end Unwrapped looks past dashboards and milestones to name the work change practitioners actually carried. The stabilization, translation, and risk absorption that kept change moving rarely shows up in the recap, but it shaped everything.
Revenue can look healthy while your business quietly drains your energy. Cash flow tells a more honest story: when money actually arrives, how long you float the work, and where stress becomes structural. Before you plan the year ahead, look at the patterns hiding behind your numbers.
Copilot meeting notes are inaccurate, inefficient, and oddly unhelpful. They capture what was said, but miss what mattered. This piece explains why AI summaries fall flat, how they create the illusion of alignment, and how practitioners can turn raw AI output into real clarity and direction.
Running solo doesn’t mean running on chaos. EOS helps you think like a founder, act like a CEO of one, and stay focused on the work that moves your business forward.
Busy sponsors aren’t disengaged—they’re overwhelmed. Change success depends on helping them make the smallest, sharpest moves with the biggest echo. Redefine engagement, script micro-moments, and amplify their voice. Smart leverage beats constant access every time.
Your first executive briefing is not about slides; it is about signal. In just a few minutes, leaders decide whether you bring clarity or confusion. Learn how to prepare, frame your message, and handle questions with confidence to earn trust and credibility.
Emotional debt is the hidden backlog of frustration and fatigue that quietly sabotages change. Left unaddressed, it compounds—fueling resistance, mistrust, and stalled transformations. Change leaders who name it and design for repair can turn trust into their most strategic asset.
From first steps to seasoned strategy, cutover comms demand more than updates. This guide shows how practitioners at every level can steady the chaos of go-live.
'Help me understand’ sounds curious, but in change work it often masks a demand to defend. This piece unpacks the hidden power play—and shows how practitioners can reclaim the phrase as a tool for connection instead of control.
Being “nice” feels safe in change work—but it comes at a cost. When we smooth over conflict, delay hard truths, or prioritize approval over impact, we quietly erode our credibility and influence. True kindness means courage: telling the truth with care and leading with clarity.
Don’t wait for the perfect mentor. Practitioners need two personal boards of directors: one that fuels growth and one that protects the business of you. Together, they create the scaffolding for a resilient and sustainable career.
Ghost jobs—roles posted but never filled—are fueling frustration across the job market. Surveys suggest up to 40% of listings fall into this category. For job seekers, it erodes trust. For leaders, it’s a lesson in credibility and alignment.
Journey Mapping gave us empathy and structure, but it’s too static for today’s dynamic world. Journey Intelligence uses real-time data and AI to spot friction, guide adaptive nudges, and help change leaders design trust-driven experiences that evolve in real time.
A practical guide to scoping change work the way it actually happens—task by task, hour by hour, resource by resource. Built from scars, lessons, and client realities, this article explores how to estimate the work when you know the client’s going to cut it in half.
An ex-CIA officer taught me the power of building intel networks through small, trusted cells. It turns out the same tradecraft applies to change management: success depends on the quiet networks that keep you close to reality.