Run Yourself Like a Business
Running solo doesn’t mean running on chaos. EOS helps you think like a founder, act like a CEO of one, and stay focused on the work that moves your business forward.
Practitioner Tools
Working with ‘Too Busy’ Sponsors
Busy sponsors aren’t disengaged—they’re overwhelmed. Change success depends on helping them make the smallest, sharpest moves with the biggest echo. Redefine engagement, script micro-moments, and amplify their voice. Smart leverage beats constant access every time.
Your First Executive Briefing
Your first executive briefing is not about slides; it is about signal. In just a few minutes, leaders decide whether you bring clarity or confusion. Learn how to prepare, frame your message, and handle questions with confidence to earn trust and credibility.
Emotional Debt Is Crippling Your Change Program
Emotional debt is the hidden backlog of frustration and fatigue that quietly sabotages change. Left unaddressed, it compounds—fueling resistance, mistrust, and stalled transformations. Change leaders who name it and design for repair can turn trust into their most strategic asset.
The Cutover Comms Playbook
From first steps to seasoned strategy, cutover comms demand more than updates. This guide shows how practitioners at every level can steady the chaos of go-live.
The Weaponization of “Help Me Understand”
'Help me understand’ sounds curious, but in change work it often masks a demand to defend. This piece unpacks the hidden power play—and shows how practitioners can reclaim the phrase as a tool for connection instead of control.
The Cost of Being ‘Nice’ in Change Work
Being “nice” feels safe in change work—but it comes at a cost. When we smooth over conflict, delay hard truths, or prioritize approval over impact, we quietly erode our credibility and influence. True kindness means courage: telling the truth with care and leading with clarity.
Grow Stronger, Stay Safer: How to Build Your Personal Boards
Don’t wait for the perfect mentor. Practitioners need two personal boards of directors: one that fuels growth and one that protects the business of you. Together, they create the scaffolding for a resilient and sustainable career.
Now Hiring? The Truth Behind Ghost Jobs
Ghost jobs—roles posted but never filled—are fueling frustration across the job market. Surveys suggest up to 40% of listings fall into this category. For job seekers, it erodes trust. For leaders, it’s a lesson in credibility and alignment.
Journey Mapping is Dead. Long Live Journey Intelligence.
Journey Mapping gave us empathy and structure, but it’s too static for today’s dynamic world. Journey Intelligence uses real-time data and AI to spot friction, guide adaptive nudges, and help change leaders design trust-driven experiences that evolve in real time.
Building a Bottoms-Up Labor Estimate for Change Work
A practical guide to scoping change work the way it actually happens—task by task, hour by hour, resource by resource. Built from scars, lessons, and client realities, this article explores how to estimate the work when you know the client’s going to cut it in half.
The Change Agent’s Guide to Building an Intelligence Network
An ex-CIA officer taught me the power of building intel networks through small, trusted cells. It turns out the same tradecraft applies to change management: success depends on the quiet networks that keep you close to reality.
Change by Design, Not Fire Drill
Most transformations look solid on paper but collapse into chaos. This article shows why organizations default to fire drills—and how to replace reactivity with intentional, people-centered change that delivers lasting results.
Tactical Empathy for Change Practitioners
Most change practitioners know how to “listen with empathy,” but tactical empathy goes further. It’s the art of reading resistance, responding with purpose, and guiding people forward—without burning yourself out in the process.
Automate Like a Pro: Run a Smarter Change Practice
You don’t need a team or a tech degree to automate your change practice. With tools like Make.com and Claude Connectors, solo consultants and small firms can streamline delivery, operations, and marketing. This guide shows you where to start, what to automate, and how to scale without burning out.
The Thinking Practitioner
The templates were filled out. Every box was checked. Still, the change effort stalled. This deep dive explores why structure alone isn't enough—and how real impact comes from cultivating adaptive thinking, strategic curiosity, and judgment beyond the checklist.