Change Practitioners: Steal These 5 Plays from the CX Playbook
Change management has a lot to learn from customer experience. From journey maps to service recovery, CX has mastered empathy at scale. It’s time we stole their best moves.
Influence without authority. Land the gig. Navigate tough rooms. This tag is your cheat sheet for consulting in the real world—whether you're on your own or flying a corporate flag. No fluff. Just skills that convert.
Change management has a lot to learn from customer experience. From journey maps to service recovery, CX has mastered empathy at scale. It’s time we stole their best moves.
Change work moves fast—and without reflection, your impact gets lost. A Captain’s Log is a simple daily habit to track what worked, what didn’t, and what to do differently. It’s not sentimental. It’s strategic. Pause, log, and learn.
The “middle seat” in change work—too senior for pure execution, too junior for strategy—can feel invisible and exhausting. But with the right framing, it’s one of the most valuable vantage points in the organization.
Whether you're a fractional freelancer or embedded in one complex org, staying organized isn’t optional—it’s survival. This article introduces a simple system to help you manage email, files, and notes inside your client’s environment—so you can stay sharp, reliable, and sane.
Your change management skills are valuable - but are you charging what they’re worth? Learn how to set your rates with confidence, from hourly pricing to value-based consulting.
Turn your Slack or Teams channel into a learning lab. Here’s how to use ChangeGuild content as conversation starters for real-time team engagement.
Your change management skills are valuable beyond your 9-to-5. Discover how to turn your expertise into a profitable side hustle, offering coaching, consulting, and training on your terms.
Ready to move from solo practitioner to scalable business? Learn how to build a thriving change management practice that serves more clients, generates more revenue, and amplifies your impact.
Metrics help you track progress - but they don’t earn trust. This gut-check explores why consistent follow-through builds more credibility than any dashboard ever could.