Shared services are often the first place AI breaks—not because the tech fails, but because automation removes the human judgment holding complex systems together. When exceptions rise and authority stays centralized, shared services absorb the damage long before leaders see it.
AI wellness tools can nudge healthier habits, but they risk masking leadership failures. Real well-being depends on leaders who notice, listen, and care—not just dashboards and algorithms.
AI is moving workplace wellness beyond surveys and perks. By reading real-time work patterns and delivering subtle nudges, AI systems help prevent burnout, sustain performance, and open a new frontier for HR and change leaders.
Digital transformation doesn’t fail because of bad tech. It fails because culture, incentives, and leadership aren’t addressed. Practitioners must claim their role in tackling these human barriers — or risk watching expensive tools gather dust.
Merging program delivery and change management is no longer optional. As transformation offices evolve, success depends on readiness, saturation, and behavioral tipping points—not just hitting timelines and budgets.
Change practitioners are more than just facilitators - they are corporate time travelers, navigating the lessons of the past, the realities of the present, and the possibilities of the future. Master the art of guiding organizations across time.