Change leader, coach, and writer. Former Inc. 500/5000 founder. I help practitioners make change practical, human, and sustainable.
Being an observer in a workshop can feel like walking a tightrope. Speak too much and you disrupt the flow. Say nothing and your value disappears. This guide shows how to move from observer to contributor with intent, timing, and impact.
A small USPS rule change quietly made mailing tax returns riskier. Postmarks may no longer reflect when you mailed your return, shifting the burden of proof to you. Here’s what independent practitioners need to know before deadlines hit.
AI can speed up change work, but it can also quietly erode the thinking behind it. New research suggests overreliance on AI creates “cognitive debt,” weakening judgment, recall, and sensemaking if we’re not intentional about how we use it.
Best practices are breaking down. Not because they failed, but because the conditions they were built for no longer exist. What’s replacing them is situational judgment—the ability to decide, adapt, and act without a playbook.
Shared services are often the first place AI breaks—not because the tech fails, but because automation removes the human judgment holding complex systems together. When exceptions rise and authority stays centralized, shared services absorb the damage long before leaders see it.
Year-end metrics are designed to show completion, not readiness. The problem is that change does not resolve on a fiscal calendar. What matters most often shows up after the dashboards turn green, in confidence gaps, workarounds, and quiet strain. This piece explores what to measure instead.
This year-end Unwrapped looks past dashboards and milestones to name the work change practitioners actually carried. The stabilization, translation, and risk absorption that kept change moving rarely shows up in the recap, but it shaped everything.
Organizations are getting better at predicting customer behavior, but not better at responding to it. When insight outpaces authority and judgment, CX becomes reactive, automated, and transactional. Prediction alone does not create better experiences.
Revenue can look healthy while your business quietly drains your energy. Cash flow tells a more honest story: when money actually arrives, how long you float the work, and where stress becomes structural. Before you plan the year ahead, look at the patterns hiding behind your numbers.
If your business feels heavier than the work you do, operations are likely the problem. This article walks through simple, end-of-year fixes that reduce stress and make next year easier to live in.
When a decision is made without you, the instinct is to react fast and reassert control. This article explains why that impulse backfires, how to regain context, and how seasoned practitioners re-enter with credibility when the room has already moved on.
As AI reshapes hiring, performance, and workforce decisions, HR is increasingly left managing risk and employee fallout rather than shaping outcomes. Without early influence over design and use, HR’s strategic role is quietly being reduced to governance and enforcement.
Copilot meeting notes are inaccurate, inefficient, and oddly unhelpful. They capture what was said, but miss what mattered. This piece explains why AI summaries fall flat, how they create the illusion of alignment, and how practitioners can turn raw AI output into real clarity and direction.
The problem with AI at work isn’t accuracy. It’s abundance. When everything sounds reasonable, nothing stands out. The result is a workplace full of motion, artifacts, and very few actual decisions.
The company finally found the one collaboration tool to rule them all. Unfortunately, it’s joining five others still in use, while leadership continues to communicate exclusively via email. A satirical look at how “single sources of truth” multiply inside modern organizations.
Roles are harder to find and rates have dropped. Hope will not move your search forward. A reliable system will. This is a practical, numbers-driven approach to staying in motion, building pipeline, and creating opportunity in a tough market.